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Location Discovery Solution

911inform’s patented Location Discovery Solution (LDS) delivers precise location data for PBX 9-1-1 calls, ensuring federal compliance with Kari’s Law and RAY BAUM’s Act while instantly notifying on-site teams.

Combined with a unified, real-time command interface, organizations gain complete situational awareness, integrating live camera feeds, access controls, alerts, and advanced detection systems into a single operational view.

The result: total visibility across your facilities, empowering faster, smarter response when every second matters.

Federal Compliance: Kari's Law & RAY BAUM's Act

LDS’ location and notification architecture specifically responds to and exceeds requirements placed by Kari’s Law and RAY BAUM’s Act.

Automated Radio Tracking Interface

Automates the LDS registration process and relies on radio tracking of devices to provide real-time location data on an emergency call.

9-1-1 Call Recording

Automatically record, store, and access 9-1-1 calls placed from within your environment.
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911INFORM Location Discovery Solution
Frequently Asked Questions

What is 911inform's Location Discovery Solution?

911inform's Location Discovery Solution (LDS) is a patented system that identifies the precise, room-level origin of a 9-1-1 call placed from a desk phone or PBX extension and delivers that location to emergency dispatchers in real time. LDS simultaneously notifies designated on-site personnel, so building staff and 911 dispatch learn about the emergency at the same moment.

Does 911inform make our phone system compliant with Kari's Law and RAY BAUM's Act?

Yes. LDS addresses both federal requirements: Kari's Law requires that 9-1-1 be reachable without a prefix and that on-site personnel receive notification of the call, and RAY BAUM's Act requires that a dispatchable location be transmitted with the call. 911inform's location and notification architecture is built to meet and exceed both.

What is a dispatchable location, and why does it matter?

A dispatchable location is the street address of a 9-1-1 caller plus additional information, such as floor, suite, or room number, needed to locate the caller inside a building. RAY BAUM's Act requires multi-line telephone systems to transmit one. Without it, responders receive only a street address, which in a large facility or campus can mean minutes lost searching for the actual emergency.

How does LDS know where a phone is if employees move desks?

LDS uses an Automated Radio Tracking Interface that registers device locations automatically and tracks IP phone movement in real time, rather than relying on a manually maintained database. This eliminates the traditional work of mapping phones to subnets, switch ports, and cable records — the maintenance burden that causes most MLTS location data to go stale within months of deployment.

Do we have to replace our phone system or buy new phones?

No. 911inform is designed to expand an organization's existing 9-1-1 capability rather than replace it, and works with the phone system already in place

Who gets notified when someone dials 9-1-1 in our building?

911inform notifies groups configured by the organization, which can include 911 dispatch, law enforcement, fire, EMS, private security, and designated building staff. Notification tiers control what each group receives, some users get alerts only, while others also receive connected-building controls. Alerts are delivered by email, SMS, desktop, and mobile app.

Don't Just Check the Box

Keep up-to-date user location information readily available to emergency dispatchers

Who We Are

911inform is the only all-encompassing platform to help emergency response teams better manage communication and connected-building controls directly related to an emergency. Our solution provides emergency notifications to dispatch, first responders and key building personnel seconds after a 911 emergency phone call is placed within a 911inform geofenced building location. Our software is activated, through PBX phone or smartphone, and provides an emergency notification to all required parties, as well as the exact location (within 3 meters of accuracy) of the emergency event location. We then hand the connected-building controls to dispatch and emergency response teams, allowing them to use the video surveillance feeds, voice control systems and door access capabilities directly related to the emergency, ensuring that they can arrive on scene as quickly as possible and be better prepared when they do.

Other Solutions

Connected Buildings

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Visitor Management

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Interactive Mapping

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Panic Buttons

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Geofencing

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Security Practices

911inform continues to be committed to the security of its clients in an ever-evolving cybersecurity landscape and continues to adopt new methods to ensure that 911inform, as well as customer data both, remain protected.

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